Tuesday, January 24, 2012

Lesson's Learned Warranty and the Web

I purchased these side cutters for cutting my HO train track about 2 years ago, and  after about a year they broke as you can see. I have been meaning to get around to taking them back to where I bought them from, to see if I could get a replacement for them. They cost around $14.99. I couldn't find the receipt for them and I keep meaning to take them back but another year went by. I was cleaning my shop and on the computer looking at my blog when I came across the cutters and my post about the X-Arcade project and that was it! I wasn't going to make the same mistake twice so sense I was on my computer, I went to the website and emailed customer service a picture and how they broke and now we wait and see!


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